Delivery
You are pressed for time…
Little kid at home…
It is difficult to stand in line…
If you are afraid of getting sick in a drugstore…
The needs of our customers are our primary concern. For your convenience you can arrange a delivery of anyone of our products to any destination by calling Vitalux customer service representatives +380 (44) 593-22-22 or by going to the Vitalux website.
To order via phone:
- Place an order by calling us +380 (44) 593-22-22.
- When you contact us by phone, you will be appointed a personal pharmacist who will offer you a consultation.
- Once your order has been processed, you will be asked for some personal information, and a suitable date and time of delivery.
- Once your order has been submitted, we will prepare and pack your order and deliver to your address in accordance with the conditions of storage and transportation.
- We work 7 days a week, from 08:00 to 21:00. We usually send all packages within 3 hours from receipt of order.
- Payment is made by cash upon delivery.
To order online:
- Find your items, add to your basket and choose home delivery.
- Once your order has been processed, our representative will contact you within one hour (business hours). If you have chosen the - takeaway yourself option the operator will set aside your order in a drugstore of your choice.
- Your order will be packed and delivered to your address in accordance with the conditions of storage and transportation.
- If you have chosen the - takeaway yourself option you will need to pay for your order in a chosen drugstore on the same date, the order will remain active during 12 hours from the receipt of the order.
- You are welcome to place your order – 24 hours a day, 7 days a week. Delivery hours - from 08:00 to 21:00.
- Payment is made by cash upon delivery.
- All information about orders will be stored and kept confidential.
Delivery in Kyiv
The delivery service is free of charge however please note we do not take orders under UAH 100. Orders submitted from 08:00 to 18:00 will be delivered within 4 hours. If you have placed your order after 18:00, the delivery time will be specified with the operator on an individual basis.
Delivery across Ukraine
Deliveries on the territory of Ukraine made by «Autolux» go to the following cities:
Oleksandriia, Alchevs’k, Boryspil’, Belhorod-Dnistrovs’kyy, Bila Tserkva, , Berdychiv, Berdians’k, Boiarka, Brovary, Vasyl’kiv, Vinnytsia, Voznesens’k, Horlivka, Dnipropetrovs’k, Dniprodzerzhyns’k, Donetsk, Yevpatoria, Zhytomyr, Zaporizhzhia, Ivano-Frankivs’k, Izmail, Kremenchuk, Kryvyy Rih, Luhans’k, Lubny, Luts’k, L’viv, Mariupol’, Melitopol’, Myrhorod, Mukachevo, Nizhyn, Mykolaiv, Nikopol’, Nova Kahovka, Novovolyns’k, Novhorod-Volynskyy, Obuhiv, Odesa, Pavlohrad, Pyryatyn, Poltava, Pryluky, Rivne, Sevastopol’, Sieverodonetsk, Simferopol’, Sloviansk, Smila, Stryi, Sumy, Ternopil’, Uzhhorod, Uman’, Feodosia, Kharkiv, Kherson, Khmelnytskyy, Cherkasy, Chernihiv, Chernivtsi, Shostka, Yalta.
The cost for delivery is based on the order value, weight and destination of your package.
We are unable to deliver your order if its cost is less than UAH 150.
If the cost of your order is in-between UAH 150-500, the delivery charge is calculated at Autolux rates.
The delivery is free of charge if the cost of your order is above UAH 500.
Once the order is confirmed, we will require 100% payment as we are not allowed to dispatch any order without receiving the payment for it.
You may choose from several available methods of payment for your orders:
1.You can transfer an advanced payment to our bank account, for details please contact our representative. Once you have paid, our representative will contact you to specify the date of delivery.
2.Instant money transfers in Ukraine «Pravex-Telegraph», rates.
How to send a transfer?
The sender needs to apply to any of the 551 branches in Ukraine and send a transfer in the name of Vitalux pharmacist, for details contact our representative.
To send a transfer, you will need to provide your passport details or another identity document and fill the required form. Once you have sent the transfer, you will need to send it to our representative, for details please contact: +380 (44) 593-22-22 from 08:00 to 21:00.
A commission fees for money transfer should be paid by the buyer.
«Pravex-Telegraph» rates:
Amount of transfer (UAH) Duty
Above 10 000,01 0,8% less VAT
1 000,01-10 000 1% less VAT
600,01 — 1 000 1,5% less VAT
200,01 — 600 2% less VAT
less 200 3%, not exceeding UAH 3 less VAT
If you have transferred before 18.00, the delivery will be made next day.
